TERMS AND CONDITIONS

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Artemis Zozo provides a guarantee for custom-made items. For full details please refer to our Terms & Conditions.

Guarantee

If your Artemis Zozo purchase has a manufacturing fault, please inform us and return your piece as soon as possible for inspection. Items that are covered by the guarantee will be repaired at no charge, provided the item has not been:

Damaged due to mishandling or inappropriate use (exposing your jewellery to hard blows, rough work, heavy sporting activities, etc).

Altered, resized, engraved or repaired by any party other than Artemis Zozo.

Damage caused by a failure to obtain repairs required to maintain the integrity of the item.

Return Policy

We offer a 7 day return policy on purchases (some exclusions apply – details listed below). If for any reason you are not satisfied with your purchase, simply return it within 7 days for an exchange or full refund. 

Our Ready to Wear jewellery (excluding special order items) purchased in-studio is also eligible to be returned within 7 days of purchase.

Customers are responsible for covering the return shipping costs or deliver the goods to our address in Sydney.

Our custom-made jewellery pieces are non-returnable and non-refundable, and an order cannot be cancelled after a deposit has been paid.

If you are returning an online purchase or Ready to Wear Jewellery, you will be able to exchange or claim a full refund subject to the following terms:

• Your purchase must be returned within 7 days of your receipt of the item.
• For online purchases, the 7 days commences on the day your package is delivered to the destination address.
• You must return your purchase prior to any resizing.
• The jewellery piece must be returned unworn in its original condition. Each piece will be inspected by one of our jewellers and undergo a quality assessment.
• Your item must be returned with all the original packaging and accompanying materials, including the invoice and all certificates. Any returns which are not accompanied with the original packaging and paperwork will not be processed.
• We do not offer exchanges, refunds or cancellations for orders of any item that has been ordered with engraving or is customised in any way, or for any design that is excluded from our free resizing policy (see Resizing Policy below).
• If you return your order for a refund or exchange, then your second purchase of a similar item is non-returnable (unless the reason for returning the initial purchase is covered by our guarantee).

Resizing Policy

Artemis Zozo offers free resize for all our custom-made subjects within 1 year. Please make an appointment via our offical website.

Design Change Policy

We give you the opportunity to make small changes to the design before any Pearl/Crystal are set, without incurring additional costs.

There are a number of (minor) alterations that are included in our service, such as changing the finger size (see our Resizing Policy for further details), making edges more rounded, reducing the width of a ring, etc. However, if the changes are significant or the piece has to be remade, you may incur additional charges.

Once an item has been finished to the requested specifications, further changes may incur additional charges.

Please note that any customisation of a design will exclude it from our 7 day return policy.

After-Sale Service

Artemis Zozo offers a complimentary annual inspection service for all our custom-made jewellery.  As part of the inspection, we will check the setting of any pearls and crystals to make sure that they are secure.

The following items are not covered by our complimentary annual service:

• Items repaired or modified by someone other than Artemis Zozo.
• Items soldered or joined onto a non-Artemis Zozo item, even if this work has been carried out by Artemis Zozo.
• Any jewellery with damage caused by the client that prevents us from offering this service.

You are required to make an appointment when dropping off your piece of jewellery at one of our studios. We usually need you to leave your piece of jewellery with us for 1 to 3 business days for any services. Polishing, repairs to your jewellery will usually require 5 to 10 business days.  We will advise you of the cost and timing in advance of carrying out these services.

Shipping Policy

When you purchase a Artemis Zozo item online valued at more than $1,000, we will ship your item free of charge. Please note we can only ship to residential or commercial addresses (we do not ship to PO Boxes) and we don’t ship internationally. A signature will be required upon delivery. If we are shipping to a work address, please note that it is no longer our responsibility once it has been signed for, even if it is someone other than the customer who signs.

All our packages shipped are fully insured up to the point of delivery and are tracked using Australia Post.

When buying online, you have the option to pick up your order from Artemis Zozo Please be reminded that the person picking up will be required to show the credit card used for the purchase, valid ID and a copy of your order confirmation.

For returns, resizing and annual servicing, where possible, we would strongly recommend bringing your jewellery to us in person. If you do need to ship your item to us, it is important that you contact us beforehand to receive detailed instructions on how to safely ship the item.

While we do offer free shipping when delivering your online order, we kindly ask you to cover the shipping charge if returning it to us (for returns, resizing or annual servicing) and please note that it is your responsibility to ensure that it arrives safely at Artemis Zozo. In the unlikely event that the product is faulty or not as ordered, we will reimburse any shipping costs you incur. You will also incur a shipping charge if we need to ship the item back to you.

Payment Policy

Online orders can be paid using Visa and Mastercard credit cards. Online orders are required to be paid in full when placing the order.

In studio orders can be paid using the following payment methods:

• Visa and Mastercard credit cards
• Direct deposits into our bank account (please ask us for details)
• Cash

For in studio orders, a 30% deposit is required before a job can be started. Full upfront payment is required for any special order ready-to-wear jewellery, all after sale services, and for pearls or crystals brought in from overseas for a specific order. Final payment is due on collection, however, if collection is delayed, the final payment must be made within two weeks of the agreed completion date. All goods remain the property of Artemis Zozo, until payment has been received in full. Please allow sufficient time for funds to clear before coming in to pick up your item(s) as we are unable to release the goods until the funds have cleared. Please take great care when entering our account details for direct transfers. Recovering funds transferred into a wrong account is a difficult, time consuming and costly process. Any payment into a wrong account is not deemed to be payment and the recovery of any funds transferred into a wrong account is the customer’s responsibility. Artemis Zozo does not offer laybys.

General Terms

Artemis Zozo makes all reasonable efforts to display the products listed for sale on its website as accurately as possible. However, the computer monitor you use will affect the colours that you see on your screen. Artemis Zozo cannot guarantee that your monitor’s display of any product colour, texture or detail will be accurate. In addition,Artemis Zozo does not warrant that product descriptions or other content are accurate, complete, current or error free. While Artemis Zozo makes every effort to ensure that our products are described and priced accurately, in the event an item is deemed to be priced incorrectly,Artemis Zozo reserves the right to refuse the sale of that item. If the pricing error is discovered after payment has been made, Artemis Zozo reserves the right to cancel the sale and refund the transaction in full. If a product offered by Artemis Zozo is not as described, your sole remedy is to return it in unused condition. Artemis Zozo may make changes to our policies from time to time for any reason. Any updated version of our policies will be effective from the date of posting on our website.